Wouldn't shop anywhere else !!!
Nov 26, 2013
Work as a designer and have for 20 years. I used to use another supplier that is well known as a go to for high end appliances for years. They disappointed, so I went to Caplans.
What an experience !!!!!! Frank took great care and had everything done on time and in a great fashion. Then there was a problem. We took delivery of the appliances and they were not installed for 6 months. There was great damage to one of the dishwashers in the kitchen. We were well out of the time frame for inspection, yet Liz jumped to the plate and took care of everything !!!!! I have never had such polite, professional people in my entire career. Dishwasher was replaced, hooked up and all as a courtesy !!!!!!
Then needed a very expensive stove for a client in a pinch. Needed it in a couple of weeks and were hoping that they could make it. Again, I used Frank and he called me two days later and told me he can have one right away if needed.
It's all about service and follow up ...... Caplans has it all and people would be stupid not to make them their go to people !!!!!
Extremely Good Service and Great Selection
Nov 26, 2013
We have heard of Caplans before, so we went there for our new kitchen appliances. We were very appreciative of the product knowledge provided by Vince and the patience he displayed in answering all our questions.
Since we had checked appliances at other companies, we knew Caplans' prices were very competitive and we made our selection with no pressure to quickly buy. Vince was very attentive to our needs and followed up in response to our numerous correspondences to finalize purchase and to ensure timely delivery.
Delivery was on time as earlier scheduled and movers checked over appliances first for any damage. Installation was quick and old appliances were removed for us.
Vince and the company's delivery team were friendly, professional and very helpful in providing suggestions. We would not hesitate to recommend Caplans for anyone interested in buying appliances.
Nov 25, 2013
Following the purchase of a Bosch dishwasher earlier this year, we bought a Bosch washing machine and dryer earlier this month (Nov. 2013( from Caplan's.
Products are excellent and delivery and installation services were very professional and on time.
We recommend Caplan's as an excellent and reliable supplier of home appliances.
J. H. Racherbaumer, Toronto
Nov 20, 2013
From the attentive, knowledgeable service in the store to the friendly delivery of our beautiful Dacor gas range - the whole experience was 5 star! We would never think to purchase an appliance elsewhere.
Excellent Service and Price
Nov 14, 2013
We recently bought over the range microwave oven. Although very busy the salesperson Sam answered all our questions, gave us a good price that beat the competitors’ quotes we checked out previously. He recommended the installer to pick up the microwave at Caplan’s, deliver it to our place and to install it.
The installer Nick came right on time, delivered the microwave and installed it in a very professional and efficient way. He obviously knew what he was doing.
We were very pleased with the total experience at Caplan’s and will definitely come back for our next purchase. We will recommend Caplan’s to all our friends.
Caplans is Business Excellence
Nov 10, 2013
Tony provided us with a sound, unbiased, zero pressure shopping experience during arguably their busiest sale of the year - Boxing Week (which is actually in the new year). This was a welcome change as Caplans was our final stop for our appliance scavenger hunt and all of our prior stops at competitors' stores involved browsing around glitzy showrooms where prices aren't listed and pushy salesmen verbally give you "sale" prices which are actually every-day prices. The prices at Caplans, listed on every showroom piece, were unbeatable. Flat out unbeatable. After-sales communication was great - all the way to delivery day which was 8 months later, once we moved into our new home. That brings us to the delivery days - 2 separate days since our range was backordered and had to be shipped separately. The delivery crew was phenomenal. They navigated through some of our tight walkways extremely carefully and made sure there was no damage at all to our walls or floors. They were extremely polite and arrived when they said they would. The entire experience was 5 stars from beginning to end.
Very Good Experience
Nov 07, 2013
This is our second time shopping at Caplan's for appliances. Peter was very happy to show us the available fridges in our size, there were about 4 to choose from. Peter spent a good amount of time with us but also left us to discuss. No pressure. The pricing is fair.
Very good delivery service got our new fridge to our house faster than expected. Very happy with our new fridge. Would recommend Caplans.
Nov 03, 2013
We were greeted by Kiet Tran. He was extremely helpful---had practical advice--let us make our decisions & gave us a great deal. He followed up immediately after purchase & after delivery.
The delivery men were neat, quick (but not too quick) & tidy & also very helpful.
The installer (diswasher, water to the fridge & microwave/vent was also very good-attentive & re-assuring.
Overall : a wonderful experience !
Worth the drive!
Nov 01, 2013
We live in Pickering, ON and recently purchased all new appliances. After shopping around many different appliance stores, we chose CAPLAN's. They have a great selection and their prices can't be beat. Thank you Joseph Giorgio for a wonderful experience. You were a very big part of why we came to CAPLAN's. We will definitely shop here again!
A Great Experience!
Oct 31, 2013
Caplan's has provided a great experience for acquiring new appliances. Nancy our sales rep gave great advice and the shopping experience from purchase through delivery and set up was smooth and professional. We are very pleased with our new Induction range, fridge and microwave. The followup was appreciated. First rate experience! Well done Caplan's.
Oct 16, 2013
Caplan's Appliances supplied us with three stainless steel kitchen appliances, all with thoughtful features -- it was Caplan's personnel who suggested these to us. The Stove with ceramic top is a KitchenAid, the amazingly quiet Dishwasher is also a KitchenAid, and the VERY adjustable Refrigerator is a GE. We're delighted with their prices, and their scheduled delivery to our fussy condo with installation later on the SAME day -- worked like clockwork! Everything fit our spaces perfectly; so we recommend Caplan's to anyone who wants caring personal attention, product knowledge, and excellent value. Richard A.
Sep 20, 2013
just had our new range delivered and the process to remove the old and replace and hook up the new was smooth and painless. all staff were excellent from start to finish.
great service all around.
New Kitchen Appliances Five Star
Sep 18, 2013
Purchased Wolf Ovens and Stove top as well as Sub Zero Refrige and the Company provided the most competitive price and follow up as to delivery date once my new kitchen was ready and also arranged for the installation of the appliances as well, quickly after delivery. All in All a very satisfactory dealing with this Company and particularly Joseph Giorgio their sales rep who handled this in a most satisfactory manner.
Sep 11, 2013
Had to replace a high end oven that just did not seem to work efficiently. Caplan's gave us great service, helped us choose the right model. Their delivery team came prepared and was careful to move out the old oven and bring in the new oven without damaging our hardwood floors etc. Caplan's also recommended a service to install the oven and set up the gas connection etc. All were professional and came on time. Could not have asked for a better experience. Have purchased other appliances before from Caplans and will continue to do so!
Best Price by far
Sep 09, 2013
I was in the market for a Dual Drawer Dish Washer. It was an item so rare, I only found two stores to choose from.
The other retailer had a sticker price $300 higher with only a promise of a price match guarantee. That puts the onus on me to keep looking or they'd essentially pocket the extra money.
Caplan's staff was cold and aloof upon arrival. Once I expressed interest, they were still all business. I didn't come looking for a new best friend so I guess friendliness doesn't really matter.
Best product, best price, immediate delivery.
Sep 09, 2013
Very professional and helpful organization. Every person we dealt with at Caplan's was very friendly and helpful.
Microwave and Stove
Sep 07, 2013
I purchased my new microwave and stove from Caplan's. The sales and service were top notch. Salesman Sam went over all of my options and helped me determine what I needed very efficiently. The fact that I didn't require delivery for two months when my renovation was complete was not an issue. I am very pleased with my purchases and would highly recommend Caplan's to anyone who asked.
Aug 28, 2013
great service via email.
bad communication with installers
Our Experience at Caplans
Aug 26, 2013
We really liked the welcoming staff and the homemade food while we were browsing the appliances.
The service was excellent- Elias never pushed us to buy and didn't force a particular brand on us. Elias was very knowledgeable and answered all questions. He helped us choose appropriate appliances for our new kitchen!
Why shop anywhere else For appliances?
Aug 24, 2013
Outstanding service, delivery and installation.