Before collecting your Personal Information, or at the time of collection, we will explain to you the purpose of collecting it and obtain your consent. Our collection of Personal Information is limited to what is reasonable under the circumstances and your information will be used only for the purpose for which it is collected. Your Personal Information is kept confidential and secure and is not disclosed to anyone outside Caplan’s (or any of its third party manufacturers or suppliers) without your consent, unless required by law. You have the right to access your own Personal Information, and to correct any inaccuracies.
Personal Information” means information about an identifiable individual with the exception of business contact information such as a job title or work-related telephone number, postal address, or e-mail address. Data we collect with personal identifiers removed, so that it is impossible to determine the identity of the person to whom the information relates, is not considered Personal Information.
Personal Information We Collect
With your consent, we may collect Personal Information from you in person, over the telephone, by mail or by e-mail, through the Internet. The type of Information we usually collect and maintain may include your (i) Name, (ii) Mailing/street Address, (iii) E-mail Address, (iv) Telephone Numbers, (v) Date of Birth and (vi) Transaction History.
It is always your choice whether or not you provide us with your Personal Information; however, a decision to withhold Personal Information may restrict or prevent us from providing you with a particular product or service. We normally collect Personal Information directly from our customers.
We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we do not provide this notification is when a customer volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).
Use of Information
With your permission, we may collect, use and disclose Personal Information about you to (i) identify you and communicate with you generally, (ii) process your orders and/or applications, (iii) establish and maintain a relationship with you, and to provide you with ongoing service, (iv) protect you, and us, against error and fraud, (v) administer merchandise refunds/exchanges, (vi) provide warranties for products and services, (vii) announce product safety recalls or warnings (if necessary), (vi) to contact you in response to any purchases, questions, inquiries, comments or complaints; (vii) to assist with the collection of any amounts owing by you to Caplan’s, (viii) to contact you by mail, fax or email to provide information regarding our business, sales, specials, promotions and contests, and (viii) to help us evaluate and improve ours sales and marketing strategies and techniques.
We may use your contact information (including telephone number and e-mail address) for the marketing (including telephone, direct mail and e-mail marketing) of additional goods, services and special offers that might be of interest to you from us.
Caplan’s retains your Personal Information only as long as required for our reasonable business and/or legal needs.
For merchandise refunds and exchanges, we may ask that you provide us with your name, address and telephone number for audit and fraud prevention purposes. Valid photo ID may be required to confirm this information. This information is collected, used and retained to help us ensure that refunds and exchanges are valid (in each case and over time).
We will only collect, use, and disclose your Personal Information with your consent (express or implied), except where otherwise permitted or required by law. New purposes will be identified and new consent will be obtained prior to using Personal Information that was previously obtained. We do not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your Personal Information beyond that information which is required to complete the transaction.
You may choose not to provide us with any of your Personal Information.
Subject to reasonable notice, you may withdraw your consent at any time, unless the Personal Information is necessary for us to fulfill our legal requirements and similar obligations. To withdraw your consent, simply contact us and advise us of what Personal Information you no longer wish us to use. Personal Information may be retained by Caplan’s for reasonable purposes such as billing, audit, archival, warranty, legal/regulatory or product safety recall/warning purposes.
Access to Information
Upon written request, you may access and verify your Personal Information and find out to whom we have disclosed it. At the time of your request, we will need specific information from you to verify your identity, before we can provide you with the Personal Information we hold. In addition, you must provide sufficient information in your request to allow us to identify the information you are seeking.
There may be instances when we will not be able to provide you with the Personal Information that you request. Examples are if the Personal Information (i) contains references to other persons, (ii) has already been destroyed due to legal requirements or because we no longer needed it for our purposes, and (iii) is subject to solicitor-client or litigation privilege.
Changing your Personal Information
We are committed to maintaining the accuracy of your Personal Information for as long as it is being used for the purposes we have identified. To help us keep your Personal Information up-to-date, we encourage you to notify us of inaccuracies or corrections as often as you wish. Notification of changes such as your address or telephone number will help us provide you with the best possible service.
If you identify any incorrect or outdated information requiring amendment, please contact us. We may ask you to put your request for a correction in writing. We will make the proper changes and, upon your request, provide you with a copy of the corrected information. If we conclude that a correction is not warranted, we will attach a notation to your file regarding your requested change.
Information That Does Not Identify You
Caplan’s may share non-personal or aggregate or summary information regarding you with advertisers, partners or other third parties provided that such information does not identify you.
Web Log Information and Cookies
Caplan’s logs certain technical information from your computer’s web browser when you visit us on the Internet. This information includes your Internet address, the address of the Website you are coming from, the amount of time you spend visiting our Website, the pages visited, the operating system and web browser software you use, and, if you link to us through a search engine, the keywords you use to find our Website. The logs do not record Personal Information, can be accessed only by Caplan’s, and are used solely to track visits to our site and improve its content and layout. Caplan’s never attempts to tie this information to particular individuals visiting our Website unless necessary for investigating a security breach.
When you visit our Website, you are assigned a temporary text file called a cookie through your web browser. It is placed on your computer for programming purposes only and enhances your use of the Website by providing a unique identifier as you move from page to page. If you use the search engine, it remembers the keywords you enter.
You must contact us if you no longer want your information to be kept by us. If you contact us with a question or comment, any information identifying you is normally kept only long enough for us to provide a response. If circumstances require us to keep it longer than that, we will notify you.
As you browse www.caplans.ca, advertising cookies will be placed on your computer so that we can better understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.caplans.ca. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partners' targeted advertising.
Caplan’s uses appropriate safeguards to protect the privacy of Personal Information. These safeguards are designed to prevent unauthorized access, disclosure, copying, use, or modification. Your records are accessible only to staff who have been given the authority to access them and only as is necessary to provide services or otherwise deal with you.
In the event that Caplan’s establishes an e-commerce strategy, Caplan’s will provide a secure online environment for the transmission of Personal Information such as credit card details, usernames, and passwords. Information sent to our Website is received by a secure server that encrypts the information before it is sent to us. All data collected is protected against unauthorized access.
You must be aware, however, that transmissions over the Internet cannot be guaranteed to be completely secure. Caplan’s, and its affiliates and any directors, officers, employees, agents, contractors, subcontractors or agents of the foregoing do not represent, warrant or guarantee that Personal Information will be protected against misuse, loss or modification, nor do such parties accept liability for the security of a user’s Personal Information submitted on or in connection with the Website.
Accountability and Openness
Caplan’s is committed to ensuring that any records it has containing Personal Information are accurate, complete, and up-to-date. Although it is your responsibility to inform Caplan’s of any relevant changes in your Personal Information, we will take steps to ensure that if you are a provider of Personal Information you are able to verify the information in your file upon request.
So that you can be confident that Caplan’s is handling Personal Information appropriately, Caplan’s will make information about its policies and practices concerning management of Personal Information readily available.