Jun 25, 2015
Bought a LG slide-in range 2 weeks ago...Sam provided good sales info./recommendation...very competitive price...delivered to our condo when promised (elevator timing use is crucial and can be very competitive)...great installation...took away old stove! What more could you ask for???
Jun 01, 2015
i can only say that I was 100% taken care of! customer service was great as I had to delay my delivery numerous times and when my stove arrived it was pretty awesome!
I'll be back again!
Order of a refrigerator (Kitchenaid)
Apr 28, 2015
I did my viewing, ordering all online with a gentleman with the name...Abdul Patel. It was ordered, delivered all seamlessly and I never left my condo!!
Apr 23, 2015
I am married now for 25 years, with a house and cottage. All appliances over that time for both properties have come from Caplan's. They always have a great selection and provide great service. And I love that they know which fridge or dishwasher make less noise and are better quality. They are my go-to for appliances.
Apr 22, 2015
Our microwave purchase was quick, efficient and at fair value. Our sales person appeared knowledgeable but led us to believe that we were receiving a microwave that could be used as a convection oven which was not the end result. It was not an issue for us so we did not complain since the microwave was already installed. We have purchased many items in the past from Caplan's and have always been impressed with the quality of the service and the delivery/installation of the product --- this experience was no exception. We highly recommend this company and will continue to make our purchases here in the future.
Apr 21, 2015
A recent purchase from Caplans (microwave/combination) was an excellent experience on all levels. Information was useful. Product on display for viewing. Pick-up from a remote location went very well. Follow up phone call about the product answered quickly. Would highly recommend this vendor.
Wonderful service, fabulous delivery
Apr 14, 2015
When I started shopping for a new dryer, I knew I didn't need one that came with lots of bells and whistles....I just wanted something that would dry my clothes! It had been many years (>25) since I had shopped for a dryer and was not prepared to pay major bucks for a fancy machine. My salesman, Steve, was wonderful. He did not pressure me into an expensive machine, but listened to my needs and sold me what I wanted, at a fabulous price.
The delivery was several days later, was on time, was quick and the delivery men were very pleasant and efficient. They disconnected the old machine and installed the new machine quickly and took the old machine away.
As in the past, Caplan's has delivered excellent service.
Apr 02, 2015
aldskf j;ladkf j;lkjsdf ;lakjd f;lkajsd fglksdfj g;lksdfjg;lkds f;glj sd;flgk js;dfljg ;lafjd ;al1fjd ;lkajs df;lkjsdf ;kj sdfl;
Caplans March 2015
Mar 25, 2015
We went to Caplans for an over-the-range microwave/hood combo unit. They had several options but more importantly they had the one we were looking for. The service agents are not overbearing, and the agent who ended up helping us was very helpful, taking us all over the store to see all sorts of appliances we mentioned. Once we settled on our microwave the purchase went smoothly. We had to pick up the unit from their warehouse but it was not far and the directions were perfect. Ample parking across the street from the showroom is a bonus because there's not much public parking in that busy area.
Exceeded Expectations! Thank you Sam and Caplans
Mar 24, 2015
The multitude of appliance choices was overwhleming however Sam's product knowledge and interest to understand my personal needs and preferences allowed him to guide me quickly to the right options for me. Sam supported me through appliance selection, gathering specifications for my contractor and ensuring the delivery process went smoothly.
I am enjoying using my appliances and benefiting from the features Sam knew I needed before I did!
Thanks Sam & Caplans,
Mar 19, 2015
It was a pleasure buying appliances for our new house. Josef had great knowledge on all makes and models and explained everything in great care. Could not be happier with the whole experience.
Thank you Josef and Caplans
Working With Caplan's
Mar 17, 2015
Nancy Bedard was our sales Rep and worked tirelessly and patiently in responding to our client's questions. We are happy to recommend Caplan's.
Amana Freezer Inv.#163068
Mar 16, 2015
It was a real pleasure dealing with Mario Mercone, who is very professional and competent.
The delivery was excellent.
Gail McInnis emailed me to confirm the date, she then called me to reconfirm the day.
The morning of the delivery another lady called me to give me a 2 hour window for the delivery. I found it very unusual because the regular time window is 4 hours. To have it cut down to 2 hours was a very pleasant surprise The delivery itself was very fast and professional. I had prepared everything according to the instructions, and the guys were very good.
I am very pleased with this purchase and will be happy to return to Caplan's to buy my next appliance.
Mar 13, 2015
Abdul, our sales associate, was very professional and friendly. He provided us with knowledgeable and honest advice about the appliances we purchased.
We will go to Caplan's again as it was a great shopping experience.
Wonderful Service from the very beginning!
Mar 12, 2015
My mother recommend Caplan's because my grandfather only goes there for his appliances! Joseph DG was so attentive and wonderful! He showed us many options and he was always available to meet with me or talk to me. The showroom is wonderful! It is so much easier to chose your appliances when you see them in a kitchen setup!! Also, the three delivery men were very courteous and funny :) They also complimented us on our kitchen design and hardwood floors! I would highly recommend Caplan's to my family and friends. You may pay a bit more (depending on where you normally shop) but you are getting exceptional service and high quality products!
Dec 13, 2014
Recently, my wife and I purchased appliances for our new home at Caplans. Peter was very helpful and his product knowledge helped guide us through our decision making process. The team worked hard to ensure that we received top notch service and excellent pricing. We have already referred two of our friends, and will certainly be loyal customers for years to come. Thanks!
Dec 08, 2014
We recently remodeled our kitchen. We bought all the appliances for my husband's birthday at Caplans. Two family members have also used them to buy kitchen appliances. Everyone has been really happy with the service and the products. Ask for Frank- he really knows the products and is very helpful without being pushy. We did have a problem with one appliance, but Frank took care of it for us. It was under warranty so there was no charge and he made the service call for us.
Nov 28, 2014
Had been to other appliance stores before we got to Caplans but Caplans was the best by far!!! Peter knew his products, gave us excellent advice and service and the whole process was so easy and efficient,. We certainly will be back!!
Nov 25, 2014
We purchased a Whirlpool Washer and Dryer from Caplan's this month. We are very impressed with Thomas, our sales representative. He is extremely knowledgeable, courteous, and patient when assisting with any customer inquiries. It was a pleasure dealing with him and the Caplan's delivery staff and we will definitely make any future purchases through Thomas.
Nov 13, 2014
Very well organized delivery. Friendly, helpful and knowledgeable staff. We were very satisfied with the service we received.