By: illingworth

Feb 04, 2012

We visited the majority of the appliance retailers throughout the GTA and found Nancy to be the most honest and informative Sales Representative we encountered. She sells with passion and she was as excited about our purchases as we were. We decided on a beautiful Viking stove and Jenn-Air dishwasher and fridge. In the future we will visit Caplan's first and save our valued time. Thank you!
John and Tracey St.Germain

By: pickard

Jan 31, 2012

Absolutely the best place in the GTA to shop for all major household appliances. Their experienced sales personnel are extremely helpful and assist you in your decisions by knowing their products. In five different purchases, I have never experienced any sales pressure; just reasoned assistance. Keep up the great job Caplan's for another 60 years!

By: EandALaw

Jan 25, 2012

Very impressed with the service from start to finish. Everyone is very friendly and knowledgable, delivery was quick and easy, item we wanted was in stock. Exceptionally good service! We will be sure to come back again, and will refer friends, associates and family.

By: tirabore

Jan 17, 2012

I would like to congratulate Caplans for great customer support before and after purchase. We had a few issues after purchase which was nothing to do with Caplans but the product itself. I would like to thank Steve Voytek, General Manager of Caplans, Liz Hunter and our wonderful sales associate Joseph Giorgio for their follow up services to make sure that my products were 100%. I will only ever buy products from Caplans because they back their products and follow up with excellent customer service.

Many thanks Steve, your efforts and your team's efforts are greatly appreciated.

Sharon and Frank

By: undecided

Jan 11, 2012

We have bought many appliances from Caplans for our rental properties and our own home, so when we needed a new stove we went back to look at what was available, knowing that the selection is always great. Unfortunately we didn't know what we really wanted so Mike showed us various options. After purchasing the stove and paying the full amount we did some research and decided that we wanted something else. After phoning Mike and explaining the sitation he quickly found what we wanted. He was very curteous and went out of his way to find the stove we wanted and also saved us a pile of money. Thanks a lot Mike! We are certainly coming back when we renovate our kitchen to get more appliances. Delivery people were also quick, friendly and on time. Thanks again. Ann and Angelo.

By: csoon

Jan 04, 2012

We have been working with Steve Voytek, General Manager of Caplans to resolve a continuing issue with our new Thermador Wall Oven. He has pledged to support & cover our backs and ensure that things are made right. This includes communicating directly with the highest levels at Bosch/Thermador on our behalf.

Many thanks Steve, your efforts and your team's efforts are greatly appreciated.

Lori & Clayton

Jan 03, 2012

Came in on first day of boxing week sale. The young ladies at he front handled customers efficiently and offered coffee and snacks while we waited. Although we couldn't wait to see a sales man, we still got out general questions answered and were treated with such good customer service! We will be coming back to purchase!

Jan 03, 2012

We attended the Caplan's Boxing week sale that started Jan. 2/12 and were treated to great service by Elias and also from Paul who helped load up our purchases. We enjoyed the baked goods and the latte's. We would higly recommend Caplan's to anyone looking for major appliances. Thank you.

Dec 15, 2011

good selection and customer service. Gail is very helpful in particular

By: stubberific

Dec 12, 2011

Our Caplan's experience was fantastic. We investigated Caplan's after visiting another high-end appliance retailer and got a bad vibe. Friends suggested we give Caplan's a try and we're glad we did. They matched and beat any price we put in front of them. They helped us understand the ins and outs of shipping, storage, and delivery. All drawings and specifications were sent quickly and all correspondance was done with our renovators by email. When we discovered an issue with the plan for our microwave installation they stepped in quickly to help troubleshoot and solved the problem. In fact, when our renovators mentioned they couldn't sign-off on the SubZero and Wolf installation, Caplan's helped us locate an authorized installer who immediately did the job. I give Paul and Nancy at Caplan's an enthusiastic recommendation.

Nov 16, 2011

Efficient and to the point, but then again, we knew what dishwasher we wanted before entering the store.

We liked the cookies.

Nov 15, 2011

We had a great experience selecting the fridge and dishwasher with a very knowledgeable sales person. After the sale, when the fridge proved too large to come up the stairs, he immediately helped by advising us on a similar slightly smaller fridge. It was a no-hassle switch.

The delivery folks were both patient and accommodating during a very challenging delivery. Bravo!

I would not hesitate to recommend Caplan's to anyone.

Nov 09, 2011

Great experience. most of my purchasing done over email and internet, saving me lots of time! Purchase new washer dryer and dishwasher. I would definitely recommend Caplans!

Nov 08, 2011

very helpful staff, great prices, caplans held onto our appliances for almost a year while our sloooow construction took place and we really appreciated that they did this!

By: aseiling

Nov 08, 2011

Thank you Caplans. Your service and prices are unbeatable...and now I can bake on four racks at a time!!!

Nov 02, 2011

I like these guys

By: howardg

Oct 29, 2011

We purchased an oven and a cooktop . Tha prices were better than the competition . It was our salesman Leonard Pleasant who made this an outstanding experience. From the first encounter he was articulate and explained all the details of every level of the different models without any pressure to purchase. After we purchased he kept us informed of delivery times and even expedited an early delivery of a backordered item!. He took the time one week after our install to call and inform us of a manufacturers warranty extension which we had become eligible for. Bravo Caplan's!!!

By: non-member

Oct 29, 2011

Recently our old (just 10 years) Fridgidaire washer needed to be replaced and we went back to Caplan for a new one. The sales rep was very helpful in helping us select a new washer, arrange delivery and hookup and the removal of the old washer. The delivery was delayed 1 day as Whirlpool had not delivered our washer (Maytag) to Caplan's but delivery was made next day at start of delivery window. All went well after realizing the machines could not go through the side door but the crew was great, adjusted the plan and all is well. Happy with the service we received, but just hope this machine gives us more than 10 years of service.

Oct 26, 2011

Friendly staff, no pressure to buy, great snacks at
meile gallery and Caplans showroom.

Oct 26, 2011

Friendly staff, no pressure to buy, great snacks at
meile gallery and Caplans showroom.