Excellent experience end-to-end
Jun 07, 2014
We bought a washer, dryer and dishwasher from Caplans in May/2014. The sales experience was very good. The salesperson was knowledgeable and not pushy, up front about price and extremely responsive when we followed up. Prices were very competitive with everywhere else we looked. The delivery was on time and professional. When the old washer/dryer were removed from our condo, we discovered there was no plug for the washer (it was a combined unit). After we'd fixed that, Caplans followed up quickly to come back and install the appliances at no extra charge. I wouldn't hesitate to recommend them.
bought dishwasher a couple of weeks ago
Jun 06, 2014
I bought a dishwasher from you on word of mouth a couple of weeks ago. Was satisfied with the service and selection of models. It was a one-stop-shop.
Now I am particularly appreciative of the information you sent regarding the use of appropriate detergents as I chose to be environmentally conscious in my usage.
Bought all 4 appliances at Caplans
Jun 05, 2014
The salesman Faouzi was great no trying to upsell us. I price compared and we go a great deal. All appliances arrived on time in good order. Would definately use them again
Jun 05, 2014
Two weeks ago I purchased a Maytag Maxima XL washer and dryer. As in many times before I did my homework called Caplan's' and once again purchased from them as they had the lowest price and their sales person Faouzi was helpful and a pleasure to deal with. Also, their delivery guys were friendly and efficient when they delivered my appliances and removed the old ones. Always a positive experience dealing with Caplan's and has been for the last 25 years.
May 31, 2014
Last year, we purchased a Kitchen Aid electric range from Caplan's. We were very impressed with the knowledge, level of service and professionalism of the staff(Joseph) and we're delighted with the range.
Caplan's will be my first stop when I'm looking for other appliances.
great customer service all around
Apr 16, 2014
From the sales store to delivery to installation, all the staff were great. Clearly explained everything, good price, efficient, and on time. This was my first experience with Caplan's and I'd definitely return for appliances in the future and let others know about them!
Great service, great selection, great price
Apr 13, 2014
I bought appliances for three units - not a small job when you're indecisive, and want the best quality for a good price. Frank Minnella was my sales rep, and he was soooo patient and knowledgeable. I went in a few times to "review" my order, and he was always willing to help. Frank and the other sales people know everything there is to know about each of their appliances - I was presented with pros and cons for all, and could make an informed decision for what was best for my needs. The price was great, and, they accepted my credit card, which another large appliance store did not. After delivery there was a problem with one of the dryers, and they quickly dealt with this. I would highly recommend them. Thanks Frank!!
Dishwasher with a smile!
Mar 15, 2014
We discovered Caplans online, and because of their website, we started our search for a new dishwasher with them. We ended our search with them as well! Our salesman was extremely helpful and knowledgeable, the installer was also excellent. I will shop there again when I need another appliance updated.
Excellent service and delivery
Feb 05, 2014
Recently purchased a Kitchen-aid Fridge from Caplans. The price, sales person Frank and in fact the entire process was superb.
The only thing better was the delivery. One of the worst weather days of the winter, and the guys were on-time, super clean, efficient and friendly.
The perfect combination Caplans !!
Feb 05, 2014
I just wanted to say that from my initial dealings with Sam on the sales side to the actual delivery of my washer and dryer, I had the most pleasant experience. The pricing of the applicances was excellent as well as the openess in providing model #'s, etc. so I could conduct my own due diligence on the product. I must say West and his delivery team were nothing short of awesome. They were timely, efficient, respectful and most helpful. I will highly recommend Caplans and will definitely make all my future appliance purchases from them.
Jan 23, 2014
We contacted Andrei at Caplan's about a standard, quality stainless steel hood fan for our kitchen. He found us a very nice looking, quiet and efficient Elica brand fan. We have it installed and it looks awesome and works great. Thank you!
Jan 08, 2014
I have now bought several appliances at Caplan's and dealt with different sales reps. I have found them all well informed and very helpful. The prices on the appliances I have bought always beat the major Toronto retailers, although they do have some higher end ones definitely beyond my means. They always treat us respectfully and give us the time we need. Recently, I had a problem with one of the appliances I bought for them and called them for assistance. They were again helpful beyond their duty and the problem was solved to my satisfaction. I also enjoy that, at least on weekends I have been in, they serve good quality appetizers, coffee and tea to eat while looking around.
First time at Caplans and Great Service
Dec 16, 2013
This is my first experience and purchase at Caplans and I must say that the customer service is outstanding. I was greeted by a very personable woman who indicated that all the sales reps were busy but that I should help myself to a coffee and some wonderful array of pastries while I waited. My rep turned out to be "Sam" who was knowledgeable, thorough and conscientious of my need for a dishwasher quickly, as my old one was out of commission. With the Bosch promotion going on retail-wide, I ended up with a higher-end model FOR THE SAME PRICE AS MY CHOSEN MODEL as the wait time would have been too long. This offer was extended to me by Sam. It was a great experience and I will turn to Caplans for all of my future appliance purchases. Customer service is something that this retailer has perfected and I think the big box stores have their work cut out for them. Thank you very much for a great shopping experience and an excellent appliance at the right price.
several appliances bought at Caplan's
Dec 02, 2013
We are thrilled with our choices, help from Paul Turner, and that they were held for a year waiting for our house renovation to be done! Everything is perfect!
Nov 20, 2013
From the attentive, knowledgeable service in the store to the friendly delivery of our beautiful Dacor gas range - the whole experience was 5 star! We would never think to purchase an appliance elsewhere.
Excellent Service and Price
Nov 14, 2013
We recently bought over the range microwave oven. Although very busy the salesperson Sam answered all our questions, gave us a good price that beat the competitors’ quotes we checked out previously. He recommended the installer to pick up the microwave at Caplan’s, deliver it to our place and to install it.
The installer Nick came right on time, delivered the microwave and installed it in a very professional and efficient way. He obviously knew what he was doing.
We were very pleased with the total experience at Caplan’s and will definitely come back for our next purchase. We will recommend Caplan’s to all our friends.
Worth the drive!
Nov 01, 2013
We live in Pickering, ON and recently purchased all new appliances. After shopping around many different appliance stores, we chose CAPLAN's. They have a great selection and their prices can't be beat. Thank you Joseph Giorgio for a wonderful experience. You were a very big part of why we came to CAPLAN's. We will definitely shop here again!
Oct 16, 2013
Caplan's Appliances supplied us with three stainless steel kitchen appliances, all with thoughtful features -- it was Caplan's personnel who suggested these to us. The Stove with ceramic top is a KitchenAid, the amazingly quiet Dishwasher is also a KitchenAid, and the VERY adjustable Refrigerator is a GE. We're delighted with their prices, and their scheduled delivery to our fussy condo with installation later on the SAME day -- worked like clockwork! Everything fit our spaces perfectly; so we recommend Caplan's to anyone who wants caring personal attention, product knowledge, and excellent value. Richard A.
Sep 11, 2013
Had to replace a high end oven that just did not seem to work efficiently. Caplan's gave us great service, helped us choose the right model. Their delivery team came prepared and was careful to move out the old oven and bring in the new oven without damaging our hardwood floors etc. Caplan's also recommended a service to install the oven and set up the gas connection etc. All were professional and came on time. Could not have asked for a better experience. Have purchased other appliances before from Caplans and will continue to do so!
Best Price by far
Sep 09, 2013
I was in the market for a Dual Drawer Dish Washer. It was an item so rare, I only found two stores to choose from.
The other retailer had a sticker price $300 higher with only a promise of a price match guarantee. That puts the onus on me to keep looking or they'd essentially pocket the extra money.
Caplan's staff was cold and aloof upon arrival. Once I expressed interest, they were still all business. I didn't come looking for a new best friend so I guess friendliness doesn't really matter.
Best product, best price, immediate delivery.