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416-767-1655

Store Hours

Mon, Tues, Thurs & Fri 10am - 8pm
Wed & Sat 10am - 5pm
Sun 12pm - 5pm

Delivery FAQ

OUR COMMITMENT ON DELIVERY DAY

Our commitment to you is to do our best to have your delivery go as smoothly as possible. We will ensure your home and belongings are treated with care during the delivery process.


OUR SERVICES INCLUDE

  • Uncrating your freestanding new appliance(s), setting appliance in place and levelling if accessible. This does not include built in cooktops, wall ovens, refrigerators, over the range microwaves (OTR), etc.
  • Inspecting your item(s) for any possible damage during transit
  • Removing external packaging

REMOVING OLD APPLIANCES

  • Appliances of the same size, or smaller than the new appliance(s) being delivered, that are disconnected, emptied and do not require a professional "uninstall", will be removed.
  • Only old appliances that are being replaced with a new appliance will be removed.
  • This service does not apply to built-in appliances such as wall ovens, cooktops, built in refrigerators, gas appliances, dishwashers and over the range microwaves (OTR).
  • If the delivery staff deem removal of old appliances to be challenging, a signed release form will be required. Failure to sign could cancel the delivery.

HOOK UP OF APPLIANCES

  • Will be provided with some exceptions (see PREPARATION FOR USE OF YOUR NEW APPLIANCE)
  • You may need to supply some items for appliance hook-up such as electrical cords, hoses and a flexible metallic duct (see PREPARATION FOR USE OF YOUR NEW APPLIANCE, WASHER and DRYER sections). Existing parts will not be re-used, as it will void the manufacturers' warranties.
  • Appliance hook up does not apply to built-in appliances such as wall ovens, cooktops, built in refrigerators, gas appliances, dishwasher and over the range microwaves (OTR).
  • Fridge door reversal is included (if possible) and must be requested at time of purchase.

YOUR ROLE ON DELIVERY DAY

  • Clear path to final location of appliances including any ice or snow on the exterior of your home and furniture, toys, debris etc. on the interior of your home.
  • If the dimensions of the doorway, stairs etc. do not allow for the delivery of your product a 25% restocking fee will be charged for any appliances returned.
  • An adult at least 18 years old must be present for delivery. If this is not possible please call us to reschedule your delivery.
  • Inspect your items to ensure you have all the correct appliance(s) and accessories. Please contact us within 48 hours to report any concealed damages.

PREPARATION FOR USE OF YOUR NEW APPLIANCE(S)

  • Please be aware that gas, electrical and plumbing installations require a professional installer. Our staff will not install/remove any appliance with gas line connections, electrical hard wiring or plumbing and water lines (except washer/dryer hook up - see below).
  • All electrical outlets, water shut off valves and cabinetry must be available and compliant at the time of delivery to complete any purchased installation. Our delivery personnel cannot provide carpentry, plumbing, gas fitting or electrical services.

WASHER

  • The unit will be connected within 4 ft. of a 110V grounded 3 prong electrical outlet.
  • If washer/dryer are to be stacked, the proper stacking kit must be present at time of delivery.
  • Our staff can install a Washer Drain Hose included with your new washer provided it reaches your drain outlet. Most manufacturers provide drain hose of 3-4 ft. in length. Please measure the distance between your drain outlet and potential washer to ensure that it is less than 4 ft. If distance exceeds 4 ft. and an additional drain hose is needed, you will require the assistance of a professional installer.
  • Hot and cold water valves must be within 6 ft. of new washer. You will be required to sign a release form in order for our delivery staff to hook up your washer to existing plumbing. Most front load washers come with the rubber hoses. Top loaders do not come with a manufacturer supplied rubber hose. Please confirm with your Sales Associate if your unit comes with hoses. Please note: condominiums require hook-up with metal hoses which you will need to purchase from a hardware store prior to delivery. Metal hoses are also recommended if you are installing a washer on any floor in your home other than your basement.

DRYER

  • The unit will be connected within 4 ft. of a 240V grounded 3 prong outlet.
  • If washer/dryer are to be stacked, the proper stacking kit must be present at time of delivery.
  • Please ensure that your current dryer has the metallic duct and clamps to vent to the outside of your house or purchase from a hardware store prior to delivery.

BALANCE OF PAYMENT DUE ON DELIVERY

  • Unless otherwise specified, the balance of your payment is due upon delivery. Once delivery has been confirmed, if it is subsequently re-scheduled by customer for more than two weeks later than the initial delivery, payment is due in full at time of re-scheduling. You can find the balance due on the copy of your invoice. Payment can be made by cash, certified cheque, money order/draft, debit or credit card.
  • If you are paying by debit card, please make sure the daily limit on your debit card is not less than the balance due upon delivery of your appliance(s).
  • If you are paying by credit card, please make sure the cardholder is available to sign the credit card receipt.
  • You may also pay your balance at the showroom a few days before delivery to avoid paying on delivery.

SCHEDULED DELIVERY

Our staff will call you 72 hours in advance regarding your delivery. You are welcome to contact us after 9:00 am on the day of your delivery and we will do our best to give you an approximate time of delivery.

A NOTE ABOUT YOUR CONTACT INFORMATION

It is important that you update us with any changes to your contact information (e.g. cell and/or home phone number, delivery address, email address, etc.) so that we may contact you regarding any specifics/changes pertaining to delivery schedule or selected appliance(s).


STANDARD DELIVERY CHARGES WITHIN GTA

Standard Delivery $75
Pro Package Delivery $100
Split Delivery surcharge $60
Delivery rescheduling* $60
Basic washer / dryer hook up $50

*If rescheduling is less than 72 hours in advance

For delivery outside of the GTA, please speak to your Sales Associate.

1111 Weston Road,
Toronto, Ontario, M6N 3S3

General Inquiries: 416-767-1655
Delivery Inquiries: 416-767-1655 x202
Customer Service: 416-767-1655 x230
Fax: 416.767.2713